Frequently Asked Questions
Patients and/or family members often have questions about different aspects of our practice. We have listed the most commonly asked questions from several departments. If the answer to your question is not found here, please call any of our clinic locations and we will be happy to assist you.
Front Desk / Receptionist
Why choose Arkansas Dermatology?
The staff at Arkansas Dermatology prides itself on delivering excellent dermatologic patient care along with a compassion and understanding of each of our patient's concerns. We try to treat every patient with respect, and we strive to earn your confidence and trust.
How do I schedule, change or cancel an appointment?
To schedule an appointment, please call the Arkansas Dermatology clinic location you would like to visit or go to our online scheduling portal. Our front desk staff will be happy to help you. If you need to cancel or reschedule an appointment, please call the clinic at least 24 hours before the appointment.
Are you a referral-only practice?
Arkansas Dermatology is not a referral-only practice. Although we do receive patient referrals from many doctors across the state, you do not have to have a physician referral to make an appointment unless it is required by your insurance carrier. We provide comprehensive skin care to anyone who is concerned about a skin condition.
What type of skin problems do you see?
In dermatology, there are many different skin conditions and diseases. The physicians and physician assistants at Arkansas Dermatology will provide excellent comprehensive dermatology care to diagnosis and treat your skin condition.
Where are you located?
We are located in Little Rock, North Little Rock, Conway, Cabot, Heber Springs, Russellville, Searcy and Stuttgart. Our location addresses as well as directions using Google Map are available for your convenience.
Nursing Department
I'm on blood thinners and/or aspirin. What should I do?
In order to have better control with bleeding, we may ask for you to speak to your prescribing MD for clearance to stop your blood thinner (Coumadin, Warfarin, Coumarin) 3 days prior to surgery and discontinue aspirin and all non-steroidal anti-inflammation drugs 10 days prior to your Mohs Micrographic procedure. Again, before stopping any blood thinning medication, we request you check with your prescribing physician for clearance to stop these medications.
What kind of anesthesia will you be using?
We use local anesthesia (lidocaine) for all biopsies and the Mohs Micrographic procedure. Some patients undergoing a surgical procedure may be asked NOT to eat or drink after midnight. If this has been requested of you, please follow the directions given.
How long will the Mohs Micrographic procedure take?
The Mohs Micrographic procedure will take a minimum of 45 minutes up to several hours based on the size of the lesion. We request patients having a surgical procedure bring a driver with them to drive them home after surgery.
Why do I need a reconstructive surgeon?
Some patients who are undergoing the Mohs Micrographic procedure may be scheduled to see a reconstructive surgeon to repair the defect caused by the removal of cancer for the best cosmetic and/or functional result. Arkansas Dermatology works closely with several excellent plastic and reconstructive surgeons.
What do I do in case of an emergency?
If you are experiencing a true emergency, please call 911 immediately for help. Each patient that undergoes a surgical procedure will receive a post-operative care instruction sheet. This sheet will have a pager number listed at the bottom for patients to call in the event they are experiencing any difficulties that are not considered life threatening.
Billing Department
What insurances do you accept?
Arkansas Dermatology accepts most major insurances including: Medicare, Medipak, Blue Cross Blue Shield, Health Advantage, TriCare and QualChoice. The insurances that we do not accept include United Health Care, Ambetter, and UMR. If your plan is not listed above please call our billing specialists at 501-975-7456 to determine if your insurance is accepted.
Who do I call if I have a billing question?
If you receive a bill or Explanation of Benefits (EOB) that you need assistance in understanding, please feel free to call our billing personnel at 501-975-7456. They will be able to access your account and help you with your concerns.
Who do I give my cancer policy to?
Arkansas Dermatology will be happy to assist you with your cancer policies for a minimal charge of $15. This will be collected when policy is submitted to our office. Please send these forms to our cancer policy specialist at 4261 Stockton Dr. LL100, NLR, AR 72117.
What do I do to pay my bill?
If you have a bill that you would like to pay, you may mail it to the North Little Rock billing office at 4261 Stockton Dr. LL100, NLR, AR 72117 or call our insurance/billing department at 501-975-7456 for assistance. We accept cash, VISA, MasterCard, money orders and cashier's checks.
If you would like to be directed to our online payment portal, please Click Here.
How much will I owe at the time of my visit?
Arkansas Dermatology will collect a co-pay if your insurance policy requires you to pay one. The amount is pre-determined by your insurance provider. If you have a high deductible to meet, you will be asked to bring a pre-determined deposit. Please check with our billing office to make arrangements if this is the case.