Patients and/or family members often have questions about different aspects of our practice. We have listed the most commonly asked questions from several departments. If the answer to your question is not found here, please call any of our four clinic locations and we will be happy to assist you.
Front Desk / Receptionist
Why choose Arkansas Dermatology Skin Cancer Center?
With over 20 years of experience, the staff at Arkansas Dermatology Skin Cancer Center prides itself on delivering excellent dermatologic patient care along with a compassion and understanding of each of our patient's concerns. We try to treat every patient with respect, and we strive to earn your confidence and trust.
How do I schedule, change or cancel an appointment?
To schedule an appointment, please call the Arkansas Dermatology clinic location you would like to visit. Our front desk staff will be happy to help you. If you need to cancel or reschedule an appointment, please call the clinic at least 24 hours before the appointment.
Are you a referral-only practice?
Arkansas Dermatology Skin Cancer Center is not a referral-only practice. Although we do receive patient referrals from many doctors across the state, you do not have to have a physician referral to make an appointment unless it is required by your insurance carrier. We provide comprehensive skin care to anyone who is concerned about a skin condition.
What type of skin problems do you see?
In dermatology, there are many different skin conditions and diseases. The physicians and physician assistants at the Arkansas Skin Cancer and Dermatology Center will provide excellent comprehensive dermatology care to diagnosis and treat your skin condition.
Where are you located?
Arkansas Dermatology Skin Cancer Center has four clinic locations to serve you. We are located in Little Rock, North Little Rock, Conway, Cabot, Heber Springs and Stuttgart. Our location addresses as well as a Google Map are available for your convenience on the Locations page.
I'm on blood thinners and/or aspirin. What should I do?
In order to have better control with bleeding, we often ask for you to stop your blood thinner (Coumadin, Warfarin, Coumarin) 3 days prior to surgery and discontinue aspirin and all non-steroidal anti-inflammation drugs 10 days prior to your Mohs Micrographic procedure. Before stopping any blood thinning medication, we request you check with your prescribing physician for clearance to stop these medications.
What kind of anesthesia will you be using?
We use local anesthesia (lidocaine) for all biopsies and the Mohs Micrographic procedure. Some patients undergoing a surgical procedure may be asked NOT to eat or drink after midnight. If this has been requested of you, please follow the directions given.
How long will the Mohs Micrographic procedure take?
The Mohs Micrographic procedure will take a minimum of 45 minutes up to several hours based on the size of the lesion and the number of lesions being treated. We request patients having a surgical procedure to bring a driver with you to drive you home after your surgery.
Why do I need a reconstructive surgeon?
Some patients who are undergoing the Mohs Micrographic procedure may be required to see a reconstructive surgeon to repair the defect caused by the cancer for the best cosmetic and/or functional result. The Arkansas Skin Cancer and Dermatology Center is affiliated with several excellent plastic and reconstructive surgeons. We work closely with these reconstructive surgeons.
What do I do in case of an emergency?
If you are experiencing a true emergency, please call 911 immediately for help. Each patient that undergoes a surgical procedure will receive a post-operative care instruction sheet. This sheet will have a pager number listed at the bottom for patients to call in the event they are experiencing any difficulties that are not considered life threatening.
What insurances do you accept?
Arkansas Dermatology Skin Cancer Center accepts most major insurances including: Medicare, Medipak, BlueCross BlueShield, Health Advantage, QualChoice and United Healthcare. If your insurance carrier is not listed and you would like to find out if we are providers for your insurance carrier, please call our billing specialists at 501-975-7456 or 501-978-5111.
Who do I call if I have a billing question?
If you receive a bill or Explanation of Benefits (EOB) that you need assistance in understanding, please feel free to call our billing personnel at 501-975-7456 or 501-978-5111. They will be able to access your account and help you with your concerns.
Who do I give my cancer policy to?
Arkansas Dermatology Skin Cancer Center will be happy to assist you with your cancer policies for a minimal donation of $10 to the Arkansas Foundation for Skin Cancer. This donation is tax deductible and is used for funding a non-profit foundation providing awareness to the public about skin cancer. We ask that you mail the policy paperwork and your donation to: 9601 Lile Drive, Suite 860, Little Rock, AR 72205.
What do I do to pay my bill?
If you have a bill that you would like to pay, you may mail it to the Little Rock clinic location or call our insurance/billing department at 501-975-7456 for assistance. We accept cash, VISA, MasterCard, money orders and cashier’s checks.
How much will I owe at the time of my visit?
Arkansas Dermatology Skin Cancer Center will collect a co-pay if your insurance policy requires you to pay one. The amount is pre-determined by your insurance provider. If you do not have insurance or you have a high deductible to meet, you will be asked to bring a pre-determined deposit. Please check with our billing office to make arrangements if this is the case.